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Cannot Perform The Quarantine Action
Unable to clean or rename the file. Covered by US Patent. Second action is Quarantine and infected file was quarantined. Second action is "Quarantine" and the infected file was quarantined. http://docs.trendmicro.com/all/ent/officescan/v10.0/en-us/osce_10.0_olhsrv/osceag/osceag-scan/virus_malware_scan_results.htm
When the Web browser releases the file, OfficeScan will clean the file. Check the size of the infected file. Thank you for your help, and please let me know if you think I should do anything else. Check if the quarantine directory folder exists.
What do I do? The second level results will have at least one of the following messages: Spyware/Grayware unsafe to clean. In the To field, type your recipient's fax number @efaxsend.com. check over here Several functions may not work.
Join & Ask a Question Need Help in Real-Time? Spyware/Grayware scan stopped manually. All rights reserved. Adjust the folder capacity or manually delete files in the quarantine directory.
Unable to quarantine the file/Unable to rename the file Explanation 1 The infected file may be locked by another application, is executing, or is on a CD. Nick "Les Connor [SBS Community Member - SBS MVP]" wrote in message news:[email protected] Hi Nick, It looks like it's being scanned on backup while the volume shadow copy is being When the web browser releases the file, OfficeScan will clean the file. Site Changelog Community Forum Software by IP.Board Sign In Use Facebook Use Twitter Need an account?
The second level results are as follows: Cleaned: OfficeScan terminated processes or deleted registries, files, cookies and shortcuts. navigate here The computer ran fine the rest of the day. Register now! Restart your computer in normal mode.
Join the community of 500,000 technology professionals and ask your questions. Spyware/Grayware Scan Results Scan results display in the spyware/grayware logs. Passed a potential security risk This scan result only displays when OfficeScan detects "probable virus/malware" during Manual Scan, Scheduled Scan, and Scan Now. http://fortecrm.net/cannot-perform/cannot-perform-set.html Enabling this setting may increase computer resource usage during scanning and scanning may take longer to complete.
Restart your computer in normal mode. DO NOT perform a scan yet.Reboot your computer in "Safe Mode" using the F8 method. Use Real-time Scan, Scheduled Scan or Scan Now to scan the file.
Cheers Nick .
Open the command prompt, and type the following to delete the files: cd temp attrib –h del *.* /S The last command deletes all files in your Windows Temp folder. Solution: Restart the computer immediately. Solution: See Unable to quarantine the file/Unable to rename the file. When enabled, OfficeScan decompresses a compressed file, cleans/deletes infected files within the compressed file, and then re-compresses the file.
Ensure that the quarantine directory folder is shared to the group "Everyone" and that you assign read and write permission to this group. In the Manual Scan Result tab on the OfficeScan client, detected virus/malware cannot be cleaned, deleted or renamed. Real-time Scan may deny access to files infected with a boot virus even if the scan action is "Clean" (first action) and "Quarantine" (second action). http://fortecrm.net/cannot-perform/cannot-perform.html If it exceeds the maximum file size specified in Administration > Quarantine Manager, adjust the setting to accommodate the file.
Since the endpoint downloads files while you are browsing, the web browser may have locked the infected file. As soon as you close IE, Trend will Go to Solution 3 +2 5 Participants IT-Monkey-Dave(3 comments) LVL 13 Anti-Virus Apps2 Security1 optoma LVL 22 Anti-Virus Apps15 Security4 warturtle LVL 16 Because the file is locked, Trend can't do anything with it until you close IE.